Selected case
01
After-hours enquiries
We capture after-hours enquiries, qualify while the thread is warm, and hand off to the right person with context.
View case-
Incoming call
00:18
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Transcription
“I tried earlier. Is anyone there?”
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WhatsApp follow-up
Yes. A few questions so we send you to the right person.
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Qualification
- Timing
- Kind of work
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Human handoff
Ready for a person
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Booking
Next step set
Voice + WhatsApp + human handoff